Delivery & Returns

Return of Goods, other than Warranty Claims:

Stock lamps and bulbs may be returned to Led Neon Ltd. at any time up to 30 days from time of order. Customer is responsible for return shipping. Fittings and luminaires are non-refundable, unless written confirmation is received from Led Neon Ltd.

A full credit will be raised (less the cost of any shipping if originally dispatched free of charge) provided that the goods arrive unused and undamaged in original packaging and re-saleable (new) condition (products may of course be fit-tested, but must be immediately removed and replaced into original packaging if they dont meet needs). We urge customers to return products wrapped carefully in multiple layers of bubble to ensure safe transit. Refunds will not be provided where the product or original manufacturer packaging is aesthetically damaged (e.g. scratches on products, or crumpled or water stained boxes etc)

Returns must be arranged in advance with our Sales Team (sales@ledneon.co.uk) who will issue the appropriate paperwork to ensure full traceability of the products returned.

Delivery Information:

We deliver GLOBALLY (by air).

NOTE: If you are VAT registered within the EU, please contact us in advance with your VAT number to ensure you are not charged VAT.

Want your country added? contact: sales@ledneon.co.uk

For bigger orders going overseas we are happy to provide a specific shipping quotation (we ship at cost). Please contact us +44 (0) 161 8506600

For deliveries to UK Mainland and Northern Ireland:

UK Delivery Terms

*LED Tubes 4ft or longer may be sent on ParcelForce 48H, due to carrier length restrictions.

For European deliveries oustide UK Mainland and Northern Ireland (3 to 5 days). For Rest of World allow a little longer:

International Delivery Terms

Note: LED Tube deliveries outside the UK may incur additional shipping costs due to package length – please contact us before ordering tubes from outside the UK. Additionally we wont ship tube lengths >5ft overseas, unless part of a large order – call to make arrangements.

If your country destination is not shown, weight exceeds 10kg, or you can suggest a cheaper delivery solution, please contact us at at sales@ledneon.co.uk or call +44 (0) 161 8506600 to agree shipping charge and time.

Additional information

– The exact delivery date for your order will depend on the delivery address and time you place the order.
– All deliveries to Northern Ireland take an additional day.
– We reserve the right to alter or amend delivery times in exceptional circumstances.
– Delivery times quoted above can vary depending on stock availability and delivery location.
– We know that unexpected things happen and there might be an instance when you can’t be there to receive your delivery. In these cases, the courier will leave a note with shipment reference number and contact details for you to arrange re-delivery or collect from their depot.

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